Refund Policy
Last updated: January 2025
Refund Policy
General Refund Policy
KingsNet strives to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies are aligned with those of the service providers we represent. Refunds may be issued under the following circumstances:
1. Cancellation Before Installation
If you cancel your service request before the service installation, you may be eligible for a full refund of any upfront payments made to KingsNet.
2. Service Issues
If there is a verifiable issue with the service installation or activation that is directly attributable to KingsNet, we will work to resolve the issue. In rare cases where resolution is not possible, a refund may be issued.
3. Non-Refundable Items
Fees associated with the processing of services are non-refundable. This includes (but is not limited to):
- Installation charges
- Activation fees
- Administrative costs
Refund Request Process
To request a refund, please follow the steps below:
- Step 1: Submit a Request
Contact our customer service team within 14 days of the service issue to initiate a refund request. - Step 2: Provide Documentation
You may be required to submit documentation or additional details related to the service issue. - Step 3: Refund Timelines
Approved refunds will be processed within 7–14 business days, depending on your payment method and financial institution.
If you need help submitting a request or have further questions, please contact our support team.